Myxbet - TERMS & CONDITIONS

These Terms and Conditions ("Terms") govern access to and use of Myxbet, including the website, mobile website, applications, sportsbook, live betting, casino, games, promotions, wallet, payment functionality and any other services made available under the Myxbet brand (collectively, the "Platform" or "Services").

Myxbet is operated by Myxbet Gaming PLC, registration number ET-REG-000123, with registered address at Addis Ababa, under Online betting licence No. NLA-0001 issued or recognized by National Lottery Administration.

References to "Myxbet", "we", "us" and "our" mean the legal entity identified above. References to "you", "your", "player", "customer" or "user" mean any person accessing or using the Platform.

By registering an account, depositing funds, placing a bet, participating in a game, accepting a promotion or otherwise using the Platform, you confirm that you have read, understood and agreed to these Terms.

These Terms incorporate, where applicable, the Betting Rules, Casino and Game Rules, Promotion and Bonus Terms, Privacy Notice, Cookie Notice, AML/KYC and Verification Notice, Deposits and Withdrawals Policy, Responsible Gaming Policy, and Complaints and Dispute Resolution Policy.

Where mandatory Ethiopian law or an applicable regulatory requirement conflicts with these Terms, the mandatory legal or regulatory requirement prevails.

The Platform shall operate subject to applicable laws and regulatory requirements of the Federal Democratic Republic of Ethiopia and the conditions applicable to the relevant licence or authorization.

Without limiting the foregoing, the regulatory framework relevant to the Services may include Sports Betting Lottery Licensing Directive No. 856/2014 and other applicable or successor legislation, directives, regulations and lawful regulatory requirements.

Processing of personal data shall be undertaken subject to applicable Ethiopian data-protection legislation, including Personal Data Protection Proclamation No. 1321/2024, where applicable.

Nothing contained in these Terms is intended to exclude or restrict any right, obligation or liability that cannot lawfully be excluded or restricted.

You may register or use the Platform only if you have reached 1, have legal capacity to enter into a binding agreement, may lawfully participate in the relevant Services, are not prohibited or self-excluded, provide true and current information, act for yourself, use funds you are legally entitled to use, and comply with these Terms and applicable law.

We may refuse registration or access where reasonably necessary for legal, regulatory, security, fraud-prevention, responsible-gaming or operational reasons.

Unless expressly permitted, each customer may maintain only one account. Creating or controlling multiple accounts, accounts using false identities, accounts on behalf of another person, or accounts intended to circumvent restrictions is prohibited.

Where accounts appear to be duplicated, linked, fraudulent or created to abuse promotions, limits or Platform controls, we may investigate and, where reasonably justified, suspend, restrict or close the relevant accounts. Treatment of balances, stakes, bonuses or winnings will be determined in accordance with these Terms, applicable rules and mandatory law.

You must provide accurate and complete information requested during registration and promptly update information that changes. We may require verification of your name, date of birth, telephone number, address, nationality, government-issued identification, payment instrument, source of funds, source of wealth where appropriate, location, and other information reasonably required for regulatory, security, fraud-prevention or compliance purposes.

Providing false, forged, stolen, manipulated or misleading information constitutes a material breach of these Terms.

We may perform identity and eligibility verification before or after registration, before accepting certain transactions, before processing withdrawals, when transaction or account behaviour changes, or whenever required for compliance purposes.

We may request additional documentation or information at any time where reasonably necessary. Until satisfactory verification is completed, we may restrict account functionality, including deposits, betting, transfers, bonuses or withdrawals where permitted by applicable law. Failure or refusal to provide reasonably requested verification information may result in continued restrictions or account closure.

The Platform must not be used for money laundering, terrorist financing, fraud, sanctions evasion, unauthorized payment activity or any other unlawful financial activity.

We may monitor accounts, devices, payments and transactions for compliance and risk-management purposes. Where legally required or reasonably necessary, we may conduct enhanced due diligence, request source-of-funds or source-of-wealth evidence, verify payment ownership, investigate unusual activity, temporarily restrict transactions, reject prohibited transactions, preserve relevant records, and make disclosures to competent authorities where required by law.

We are not required to disclose information where doing so would violate applicable law, interfere with an investigation or constitute unlawful tipping-off.

You are responsible for keeping your password, PIN, OTP, authentication credentials and device access secure. You must notify us immediately if you suspect unauthorized access and must not knowingly permit another person to use your account.

We may temporarily restrict an account where compromise, fraud or unauthorized access is reasonably suspected. We will never require you to disclose your password through unsolicited messages.

Deposits may be made only through payment methods currently supported by the Platform and may be subject to minimum or maximum limits, processing times, verification requirements and provider restrictions.

Unless expressly permitted, you should use only a payment account or instrument that you are legally entitled to use. A transaction is not complete merely because a payment instruction has been initiated; funds must be successfully received and credited.

We may reject, reverse or investigate deposits that are duplicated, fraudulent, unauthorized, erroneous, reversed or otherwise suspicious, subject to applicable law.

Withdrawals are subject to sufficient withdrawable balance, identity and payment verification, applicable wagering or bonus conditions, fraud and security checks, AML/CFT controls, payment-provider requirements and applicable law.

Where reasonably practicable, withdrawals may be returned through the same or an appropriately verified payment method. We may request additional verification before completing a withdrawal and may temporarily delay a withdrawal where an investigation or verification is reasonably required.

We will not permanently withhold legitimate customer funds merely at our discretion. Any withholding, deduction, reversal or forfeiture must have a contractual, regulatory or legal basis.

Your account balance reflects transactions recorded by the Platform. You should promptly notify us of any discrepancy.

An amount displayed as credited because of an obvious technical, payment, settlement or administrative error does not automatically create an entitlement to that amount. Where an error is identified, we may correct the account record to reflect the transaction that should reasonably have occurred.

A bet is accepted only when the Platform records and confirms acceptance. Submitting a bet request does not itself constitute acceptance.

You are responsible for reviewing the selection, stake, odds and other displayed information before confirming the bet. Once accepted, a bet may not be changed or cancelled except where permitted by the Betting Rules or expressly offered through a Platform feature.

Odds and markets may change until a bet is accepted. Where displayed odds change before confirmation, the Platform may require you to accept the updated odds. Once a bet is validly accepted, settlement will normally occur according to the accepted terms and applicable Betting Rules.

Live information, scores, clocks, statistics, graphics, commentary and streaming may be delayed or inaccurate. They are provided for convenience and must not be treated as an official result source unless expressly stated.

The Platform may suspend live markets at any time. A bet placed before suspension may remain valid where properly accepted.

Bets are settled according to the Betting Rules and the official or recognized result sources designated for the relevant event or market. Subsequent changes to a sporting result, including disciplinary or administrative changes, may not alter settlement unless the applicable Betting Rules provide otherwise.

Where a settlement error occurs, we may correct the settlement and corresponding account balance.

The treatment of postponed, cancelled, interrupted, abandoned or rescheduled events is governed by the applicable Betting Rules. Different sports, competitions and markets may have different settlement rules. Customers should review the applicable rules before placing a bet.

An "Obvious Error" means an objectively recognizable material error in odds, markets, settlement, game configuration, payment processing or Platform operation. Examples may include clearly incorrect odds, impossible markets, duplicated winnings or results settled contrary to the official result.

Where an Obvious Error occurs, we may take reasonable corrective action permitted by applicable law and the relevant Betting Rules, including correcting the affected transaction or settlement. This provision does not permit arbitrary cancellation of a legitimately accepted losing or winning bet.

Where Cash Out is offered, availability and value may change continuously. Cash Out is not guaranteed to be available for every bet or throughout an event.

A Cash Out is complete only after the Platform confirms successful execution. Temporary unavailability caused by market suspension, data delay or technical interruption does not create an entitlement to a previously displayed Cash Out amount.

Casino, crash, instant, virtual, live-dealer and other games are governed by the Casino and Game Rules and, where applicable, the rules displayed within the individual game. Games may be supplied by third-party providers.

Where a game-specific rule conflicts with a general rule, the more specific rule will apply to that game unless prohibited by applicable law.

Where a game is interrupted because of connectivity, device, provider or system failure, settlement will be determined using the applicable game rules and authoritative provider/game records.

A malfunction does not automatically entitle either party to a windfall. Where a technical malfunction materially affects a game outcome or transaction, we may correct, void, restore or settle the affected transaction as permitted by the applicable rules and law.

Every promotion is subject to these Terms and its specific promotional terms. Specific terms may govern eligibility, minimum deposit, qualifying odds, wagering requirements, qualifying games, expiry, maximum conversion, maximum winnings, excluded payment methods and withdrawal conditions.

Where specific promotional terms conflict with these general Terms in relation to that promotion, the specific promotional terms prevail.

Prohibited conduct includes creating multiple accounts, collusion, identity manipulation, coordinated betting or gameplay, artificial transaction cycling, exploitation of technical defects, or other conduct principally intended to obtain promotional benefits contrary to the published promotion rules.

Where reasonable evidence of abuse exists, we may investigate and apply remedies expressly permitted under the relevant promotion rules, these Terms and applicable law.

You must not commit or attempt fraud; use another person's identity; access another customer's account; collude with other players; manipulate events or games; use prohibited automated systems, bots or scripts; exploit Platform vulnerabilities or obvious errors; interfere with Platform operation; conduct unauthorized scraping or data extraction; launder money; use stolen payment instruments; engage in chargeback fraud; threaten or abuse staff; circumvent responsible-gaming controls; circumvent account restrictions; or use the Platform for unlawful purposes.

Where we reasonably suspect match manipulation, insider betting, collusion, event corruption or another integrity concern, affected bets or accounts may be temporarily suspended while the matter is investigated.

We may cooperate with competent regulators, sports governing bodies, integrity-monitoring organizations, payment providers and law-enforcement authorities where lawful and appropriate. Settlement will follow applicable law, regulatory requirements and the Betting Rules.

We seek to maintain reliable Services but cannot guarantee uninterrupted availability. Maintenance, telecommunications failures, internet failures, power interruption, third-party service failures, cyber incidents, force majeure and other events may affect availability.

Where an interruption affects a transaction, authoritative Platform and provider records will be used to reconstruct the transaction where reasonably possible.

Some odds, statistics, games, payment functionality, verification services and other content may be supplied by third parties. We remain responsible for our obligations to customers to the extent required by applicable law but do not warrant that every third-party service will operate continuously or without error.

Gambling is entertainment and involves a risk of financial loss. Customers should never gamble with money they cannot afford to lose.

We may provide responsible-gaming tools including, where available, deposit limits, wagering limits, loss limits, session reminders, cooling-off periods, temporary exclusion and self-exclusion. Availability and implementation of individual tools may depend on applicable regulatory requirements and Platform functionality. See the Responsible Gaming Policy for details.

A customer may request self-exclusion through the mechanisms made available by the Platform. Once an exclusion becomes effective, we will apply the restrictions required by the applicable policy and regulatory framework.

You must not attempt to circumvent self-exclusion by creating another account or using another person's account. Self-exclusion procedures, periods, reopening conditions and available support are described in the Responsible Gaming Policy.

Persons below 1 must not register, deposit, bet or play. We may conduct age verification and suspend accounts where underage use is suspected. Adults responsible for devices accessible to minors should take reasonable steps to prevent unauthorized access.

We may temporarily suspend or restrict an account where reasonably necessary because of KYC or verification requirements, suspected fraud, AML/CFT concerns, account compromise, chargeback or payment disputes, responsible-gaming intervention, regulatory instructions, prohibited conduct, technical investigation or a material breach of these Terms.

Where lawful and appropriate, restrictions will remain only as long as reasonably necessary to resolve the relevant issue.

You may request closure of your account subject to pending bets, investigations, payment obligations and applicable law. We may close an account for material breach, fraud, regulatory reasons, security concerns, prolonged inactivity where permitted, or other grounds expressly provided by these Terms.

Legitimate remaining balances will be handled in accordance with applicable law, verification requirements and these Terms.

You must not initiate a dishonest or fraudulent chargeback. Where a deposit is lawfully reversed or charged back, we may adjust the account to reflect the reversal.

We may investigate disputed payments and provide relevant transaction evidence to payment providers or competent authorities where lawful.

All rights in the Myxbet brand, Platform interface, software, databases, graphics, content, trademarks and other proprietary material belong to Myxbet, its licensors or relevant rights holders. No intellectual property right is transferred to you by use of the Platform.

Unauthorized reproduction, scraping, reverse engineering, commercial exploitation or distribution is prohibited to the extent permitted by law.

Personal data is processed in accordance with the Myxbet Privacy Notice and applicable Ethiopian law, including Personal Data Protection Proclamation No. 1321/2024, where applicable.

Personal data may be processed for purposes including account administration, identity verification, payments, fraud prevention, AML/CFT compliance, responsible gaming, customer support, security, legal compliance and other purposes identified in the Privacy Notice. The Privacy Notice provides further information concerning data processing and applicable rights.

The Platform may use cookies, local storage, SDKs and similar technologies for necessary functionality, security, preferences, analytics and, where lawfully permitted, marketing. Further information and available choices are set out in the Cookie Notice.

We may send operational communications concerning your account, security, payments, bets, regulatory matters or changes to the Services. Marketing communications will be handled in accordance with applicable law and your available preferences. You must ensure that your registered contact information remains current.

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, consequential or purely economic losses that were not reasonably foreseeable and do not arise from a breach for which liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. We are not responsible for losses resulting solely from a customer's failure to protect account credentials, unlawful use of the Platform, or circumstances genuinely beyond our reasonable control, except where applicable law provides otherwise.

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including major telecommunications failures, widespread power failures, natural disasters, war, civil disorder, governmental action or comparable events, subject to mandatory law.

We will take reasonable steps to restore affected Services and correctly account for affected transactions.

If you believe that a bet, game, payment, account decision or other matter has been handled incorrectly, contact live chat on the site or support@myxbet.com. Your complaint should include sufficient information to identify the account, transaction and issue.

We will review complaints using the procedures and timelines established in the Complaints and Dispute Resolution Policy and applicable regulatory requirements.

Customers should first use the Platform's internal complaints procedure. Where a complaint cannot be resolved internally, the customer may have rights to escalate the matter to National Lottery Administration or another legally competent body.

Nothing in these Terms prevents either party from exercising a right or remedy available under mandatory Ethiopian law.

We may amend these Terms where reasonably necessary because of changes in law or regulation, regulatory instructions, security or fraud risks, changes to products or technology, payment requirements, operational changes, or clarification or correction of existing provisions.

Material changes will be communicated or published as required by applicable law. The current version and effective date will be displayed on the Platform. Continued use after a change will have the effect provided by applicable law and the notice accompanying the change.

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia, subject to any mandatory regulatory or jurisdictional requirement applicable to the Services.

If any provision of these Terms is held unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary and, where possible, the remaining provisions will continue in effect.

Failure or delay by us to exercise a contractual right does not automatically constitute a waiver of that right.

These Terms, together with the policies and rules expressly incorporated by reference, constitute the agreement governing your use of the Platform, subject to applicable mandatory law.

These Terms may be made available in English, Amharic and other supported languages. Where versions differ, the controlling version will be English, except to the extent applicable law requires otherwise.

For privacy matters: support@myxbet.com. For formal complaints: support@myxbet.com.

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Federal Democratic Republic of Ethiopia - Sports Betting Lottery Licensing Directive No. 856/2014.

Federal Democratic Republic of Ethiopia - Personal Data Protection Proclamation No. 1321/2024.

Other applicable Ethiopian legislation, directives, licence conditions and lawful regulatory requirements, as amended or replaced from time to time.