Myxbet - PRIVACY & COOKIE NOTICE

This Notice explains how personal data is collected, used, stored, disclosed and protected when a person uses Myxbet, including account, sportsbook, casino, payment, verification, support and promotional services. It should be read with the Terms & Conditions.

Data Controller / Responsible Entity: Myxbet Gaming PLC. Registered Address: Addis Ababa. Privacy Contact: support@myxbet.com. These details must be completed before publication.

Personal data will be processed subject to applicable Ethiopian law, including Personal Data Protection Proclamation No. 1321/2024, where applicable, together with other binding legal and regulatory requirements.

We may process registration and identity data; age and KYC documents; contact details; payment and transaction data; betting and gaming history; bonus and account activity; device, browser, IP and security logs; geolocation where lawfully required or enabled; communications and support records; responsible-gaming information; fraud and risk indicators; P2P transaction references and payment evidence such as screenshots submitted for dispute resolution.

Data may be processed to create and administer accounts; verify identity and eligibility; accept and settle bets and games; process and reconcile payments; investigate P2P and other transaction disputes; prevent fraud and financial crime; comply with legal obligations; protect account security; provide customer support; operate responsible-gaming controls; resolve complaints; maintain audit trails; improve services; and conduct lawful marketing where permitted.

Where automated payment processing fails or a transaction is disputed, we may request a transaction reference, receipt or screenshot. Customers should provide only information relevant to the transaction and must not provide passwords, PINs, OTPs or recovery codes. Submitted evidence may be checked against internal, provider, bank, wallet, P2P counterparty or reconciliation records.

Data may be obtained directly from the customer, from use of the Platform, from payment and verification providers, game and sportsbook providers, authorized P2P or settlement participants, fraud-prevention services, competent authorities and other lawful sources.

Automated tools may be used to detect fraud, duplicate accounts, suspicious payments, account compromise, bonus abuse and other risk. Where applicable law grants rights concerning solely automated decisions, those rights will be respected.

Data may be shared where necessary and lawful with payment processors, banks and wallets, verification providers, authorized P2P/settlement participants, sportsbook and game providers, cloud and security providers, professional advisers, regulators, law-enforcement bodies and other competent authorities. Personal data is not sold merely for third-party commercial exploitation.

Some technology or service providers may process data outside Ethiopia. Any cross-border processing or transfer will be handled in accordance with applicable Ethiopian data-protection requirements and appropriate safeguards where required.

Personal data is retained only for periods reasonably necessary for the purposes described, including account administration, legal and regulatory recordkeeping, AML/CFT, tax, fraud prevention, disputes and enforcement. Specific retention periods are 2026.

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We use organizational and technical measures appropriate to the nature and risk of the data, including access controls, authentication, logging, monitoring and other safeguards. No internet or storage system can be guaranteed absolutely secure.

Subject to applicable Ethiopian law, individuals may have rights concerning access, correction, deletion, restriction, objection, portability, consent withdrawal and complaints. Requests may be sent to support@myxbet.com and may require identity verification.

The Platform may use strictly necessary cookies and similar technologies for authentication, security, session continuity and core functionality, as well as analytics, preferences and marketing technologies where lawfully permitted. Cookie choices will be provided where required.

Marketing messages will be sent only as permitted by applicable law and available preferences. Operational, security, payment, responsible-gaming and regulatory communications may still be sent where necessary even if marketing is disabled.

The Platform is not intended for persons below 1. Suspected underage accounts may be restricted while age is verified.

This Notice may be updated for legal, regulatory, technical or operational changes. The current version and effective date will be published on the Platform.

Privacy questions or rights requests: support@myxbet.com. Formal complaints: support@myxbet.com. Any right to complain to a competent Ethiopian data-protection or other authority remains unaffected.